Q1: Are you a factory or a trading company?
A: We are a direct manufacturer with our own factory located in Taizhou City, Zhejiang Province. In addition, we work with trusted partner factories to meet various customer demands. Welcome customers to visit our factory.
Q2: Do you offer OEM & ODM services?
A: Yes, we offer both OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. We can customize products based on your specifications or work on entirely new designs to fit your brand's needs. Please feel free to contact us for more details on customization.
Q3: Are samples available? Is there a charge for samples?
A: To ensure fair cooperation, we do not provide free samples initially. If you require a sample, you will need to pay the sample fee and the shipping costs. However, the sample fee will be refunded with your subsequent order, effectively making the sample free. Once a successful partnership is established, we will provide free samples for future orders to further support our long-term cooperation.
Q4: Do you offer product warranties?
A: Yes, we offer a warranty on all our products to ensure customer satisfaction. If any part is damaged or defective, please send us detailed photos. We will assess the situation and send replacements based on the condition of the product.
Q5: What payment methods do you accept?
A: We accept various payment methods, including bank transfer (T/T), L/C, PayPal, and credit cards, etc. Please confirm with our sales team regarding your preferred payment method, and we will provide the necessary details.
Q6: What certifications do you have?
A: We hold certifications including CCC, CE (EN71, EN14765), SGS, ISO9001, among others. If specific certifications are required for your market and the order quantity meets the requirement, we can assist in applying for them.